Refund Policy

If you have purchased an incorrect item or if you change your mind after making a purchase, Divinegon Technology Limited can process a credit on most purchases with the following conditions:

If you can return it within 7 days of purchase:

If the product is unopened and in brand new condition. A restocking fee of 15% will apply

If the product is opened, Divinegon Technology Limited cannot accept opened items for return

If you can return it within 14 days of purchase:

If the product is unopened and in brand new condition. A restocking fee of 25% will apply

If the product is opened, Divinegon Technology Limited cannot accept opened items for return

If you want to return an item after 14 days after purchase:

Divinegon Technology Limited cannot accept items for return after 14 days

Products that we cannot accept for Return and Credit:

Special Order Items

Software

Licensing

Divinegon Tech Custom Built PC Systems

Divinegon Tech Prebuilt Systems (Ready-to-ship PCs)

Clearance Items

Product Return: Whether an item has been unopened, it must be returned with all original accessories and packaging. If you have misplaced or lost anything, we will be unable to issue you a credit.

It is your responsibility to get the product back to us in good condition. Please make sure you package items correctly and securely so they do not get damaged. Divinegon Technology Limitied will not accept responsibility for incorrectly packaged or damaged goods.

Receiving your delivery from Divinegon Technology Limitied: Before signing for delivery, please make sure you have checked that the item(s) is in good condition and is not damaged. Once signed, it means you have accepted the delivery and regrettably, neither Divinegon Technology Limitied or the courier provider will refund or replace any items(s) that has been lost, damaged or stolen after you’ve signed for delivery. If the courier driver is not willing to wait for you to check the item(s), we recommend you to sign only with “courier driver not willing to wait” and request the driver to sign it as well. Please inform Divinegon Technology Limitied as soon as you can (within a maximum of 48 hours) so that Divinegon Technology Limitied can initiate an investigation on your behalf.

To process a request for Return and Credit: A return request (RMA) must be submitted by emailing us at sales.diveinegon@gmail.com prior to any item being returned. A credit can be given on the item only; shipping/extras are not to be reimbursed. Divinegon Technology Limitied holds the final say on whether an item is in re-sellable condition or not. Divinegon Technology Limitied will not accept back any goods without an RMA number.

Please note the Consumer Guarantees Act and Fair Trading Act do not provide protection for this reason. You cannot return the item simply because you no longer want the product or the product did not meet your expectations. It is your responsibility to carry out research prior to your purchase. Divinegon Technology Limitied will make an assessment on a case by case basis.

2. I have changed my mind and the item(s) I ordered is no longer needed (Order has not been processed / shipped):

If you have changed your mind after placing an order and would like Divinegon Technology Limitied to cancel the order:

Divinegon Technology Limitied can cancel most orders that have not been processed.

Please note, following orders cannot be cancelled: Divinegon Technology Limitied Custom Built PC or Ready to Ship computers, Laptops, Special Orders, Software, items that have been special ordered from overseas supplier.

3. The item I received is the not the item I purchased.

If you have received the incorrect item(s) a replacement can be processed provided the item is unopened and in mint condition. A return request (RMA) needs to be submitted to us by emailing sales.diveinegon@gmail.com prior to any item being returned. Photo verification of the incorrect item(s) received is required in order for Divinegon Technology Limitied to process your request. Divinegon Technology Limitied can then organise for the correct item(s) to be shipped along with a courier collection service for the incorrect item(s) received.

4. The item I purchased has been damaged in transit.

If you receive an item with damage it must be reported to Divinegon Technology Limitied within 24 hours of delivery. Failure to do so warrants the receiver taking full responsibility for the item(s) affected. A return request (RMA) needs to be submitted by emailing sales.diveinegon@gmail.com prior to any item being returned. Photo verification of the item(s) you received and the damage is required so Divinegon Technology Limitied can process the claim with the courier company. The courier company will collect the goods from your delivery address once the above is complete. This process can take up to 7 working days. Please note that for your claim to be accepted you must retain the original packaging material used to deliver your order.

5. The item I purchased has not arrived.

If your item did not arrive, the first thing to do is request a ‘track and trace’ on your item from the courier’s website. A link is included in an email sent to you at the time of dispatch.

6. The item I purchased has been lost in transit.

If the tracking details on your order indicate the item(s) has been delivered but you're unable to find it, Divinegon Technology Limitied will start an investigation with the courier on your behalf. Please make sure you contact us within 14 days from the date of dispatch.

7. The item I purchased is DOA (dead on arrival).

If you have an item that has arrived faulty and is within the 7 DOA (Dead on Arrival) period, you must submit a Return Request (RMA) by emailing sales.diveinegon@gmail.com prior to any item being returned. Please make sure to give us full details of the fault with serial numbers so we can process the RMA quickly. Divinegon Technology Limitied representative will contact you and provide you with return instructions via E-mail.

Divinegon Technology Limitied will process the claim and have the courier company collect the goods from your delivery address once the above is complete.

In order to assist you with your DOA faulty product, it will need to be returned to us so we can test and confirm that it is faulty first.

8. The item I purchased has become faulty within the manufacturer's warranty period.

If you have an item that has become faulty and is still within the manufacturer’s warranty period, you must submit a Return Request (RMA) by emailing sales.diveinegon@gmail.com prior to any item being returned. Please make sure to give us full details of the fault with serial numbers so we can process the RMA quickly. Divinegon Technology Limitied representative will contact you and provide you with return instructions via E-mail.

In order to assist you with your faulty product, it will need to be returned to us so we can test and confirm that it is faulty first. You may also be able to contact the manufacturer or service agent directly to arrange a solution.

Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.

Divinegon Technology Limitied will void warranty of any product that is mishandled, modified or interfered with by unauthorized personnel. The removal of any factory seals, serial numbers or warranty stickers also voids the warranty. All item(s) returned for RMA found not faulty, goods with physical damage or damage caused by improper use are not covered by warranty and the customer is liable for a handling and service fee. Service fees for single components are charged at $59 inc GST an hour and service fees for Notebooks/Desktop systems are charged at $95 inc GST an hour.

Data contained in the storage device (Hard Drive, SSD, NAS, Media Players, Memory Cards, USB Memory Sticks) is not covered under warranty. Customers need to back up their data before the device is sent back. Most devices are returned overseas and replaced locally. Divinegon Technology Limitied takes no responsibility for any loss of data. Divinegon Technology Limitied recommends that all of our customers make regular backups of data.

9. Hardware Compatibility.

Divinegon Technology Limitied is not responsible for the compatibility and/or hardware configuration of your components. Due to the different configurations Divinegon Technology Limitied does not guarantee a component works with your computer system. Divinegon Technology Limitied tries to provide as much information as possible on each component but the final decision of compatibility is yours. If the component is not compatible it does not mean it is faulty.

Please note that the Consumer Guarantees Act and Fair Trading Act do not provide protection for this reason. You cannot return the item simply because you no longer want the product or the product did not meet your expectations. It is your responsibility to carry out research prior to your purchase.

10. Overclocked Hardware.

The warranty is void on overclocked components used outside the manufacturer's safe operating parameters.